Refund Policy
This policy explains how refund requests are handled for deposits and earning-plan purchases made through Service Nook.
General rule
Deposits and earning-plan purchases are digital transactions. Once a payment has been successfully verified and a plan, balance credit, or other platform entitlement has been activated, the transaction is normally non-refundable.
When a refund may be reviewed
A refund request may be reviewed in limited cases such as a verified duplicate charge, an incorrect charge caused by a platform error, or a payment that was completed but was not correctly reflected because of a technical issue. Approval is based on transaction records and verification.
How to request a review
Provide the account email, transaction or payment reference, amount, date, payment proof, and a short description of the issue through the support channel provided on the website.
Processing time
If a refund is approved, the timing depends on the payment method and the processor used. Processing time may vary.