Refund and Returns Policy

Thank you for choosing our platform for your digital purchases. We work hard to deliver products instantly and exactly as described. Because our items are digital and accessible immediately after purchase, our return and refund rules are a little different from physical stores. Please read this page carefully before placing your order.

1. Digital Products – No Returns

All items sold on our website are digital. Once a product is delivered, it cannot be returned, exchanged, or “sent back” in any way.

For this reason, we do not offer returns on any digital product.

We strongly encourage every customer to read the product description, key features, and compatibility details before making a purchase.

2. Refund Policy for Standard Digital Products

We deliver all digital items instantly and automatically after payment.

Since the correct product is delivered immediately, we do not provide refunds for:

Successful orders

Wrong purchases made by the user

Change of mind after accessing the product

Products that were correctly delivered but not used

Digital products cannot be “unseen” or “undownloaded,” so all valid deliveries are considered final.

3. Refunds for Custom Services

In some cases, customers request custom services through our live chat or support team.

Refunds for these services are handled differently:

You may be eligible for a refund if:

The custom service was delivered incorrectly

The service was incomplete

The delivered result does not match the agreed details

You will not be eligible for a refund if:

You changed your mind after the work was completed

You did not read the instructions properly

The service matched what was requested, but you later wanted something different

All refund decisions for custom work are reviewed case-by-case by our support team.

4. Instant Delivery Issues

If you did not receive your digital item after payment, please contact us immediately through live chat or the Contact Us page.

Most missing deliveries are caused by:

Incorrect email provided

Network delays

Payment confirmation pending

We will re-send your product after verifying your order.

5. Unauthorized Purchases or Fraud

If you believe your payment was used without permission, contact us and your payment provider right away. We will assist you in reviewing the order details and verifying any unusual activity.

6. Contact for Refund or Support

Our support team is available 24/7 to help with any questions about refunds, missing deliveries, or custom orders.

Live Chat: Available on all pages